Yelp Reviews

yelp-logo

The following are reviews that customers have posted on Yelp.com. When a new review is posted on Yelp.com, we display it here as well because any positive review will almost certainly be filtered from our Yelp rating within 48 hours.

Yelp claims that their automated software that makes the recommendation selections is unbiased, see the updated Yelp video that explains their recommendation software (complete video found here) has been updated to say "...Yelps recommendation software automatically evaluates all reviews. It's looking for those that may be most useful and reliable from active users. These are recommended reviews. And, in fact, most reviews are recommended. Our philosophy is "quality over quantity", which is why the rest are not recommended. These are written by users we don't know enough about, or sometimes they could be unhelpful rants... Reviews that Yelp doesn't recommend can still be seen via a link at the bottom of each businesses profile page but they don't factor into the businesses overall Yelp star rating or review count...".

Admittedly, Yelp has significantly cleaned up the language in the newer video. It is much more accurate than prior videos. However, there are still things that we want to point out here to for our customers and potential customer to consider.

Yelp is not forthcoming that they have an automated system that filters reviews. You only find that out when you click "72 reviews that are not recommended". Then they show you the video before they show you the filtered reviews. Goldrush Getaways has 207 recommended reviews. As of April 2026, we have 1 negative review this year from someone who posted their thoughts on a promotional piece we sent in the mail. In fact, the majority of the negative reviews come from people who received a marketing piece and have not contacted our company. We can understand if someone is not interested, or wants to be placed on a do not mail list, which we are happy to do, but Yelp leaves these 1 star reviews on their website for several years, yet filters dozens of 5 star reviews from our actual members that use our service, so we feel the need to point out the imbalance of our recommended reviews. They also penalize companies that ask for reviews from customers, so we don't solicit reviews from our members.

We don't feel that Yelp is out to get us. We just want everyone to be aware that Yelp filters customer reviews with an automated system, Yelp recommends reviews that Goldrush Getaways can prove contain false information, and that Yelp recommends reviews without verifying claims made by the reviewer. Yelp is permitted by law to allow someone to libel our company on their website. Yelp will not take down a review purely based on a false claim as their response is that they don't take sides. As a small business, all we can do is reply to the review, which is at least visible to the public. It appears that Yelp thinks a review from over 9 years ago from a person that received a marketing mailer but never even visited our business, has no friends (on Yelp) and only 1 review is more credible than a review from one of our actual members that has been a customer for years. We only ask that you keep all of this information in mind. We welcome both positive and negative feedback from the public and our members. We view negative feedback as an opportunity to learn and to improve our product and our service. Thank you.

    • Eileen B.
    • Oakland, CA
    • 0 friends
    • 2 reviews
    4/13/2026

    Mary at the Condo Dept. had great customer service skills. She was extremely helpful, very responsive and detailed when she brought to my attention that there are quite a bit steps to the 2nd floor condo I was reserving. I wouldn't even think to ask that question but I'm thankful that she helped me book another condo that has good mobility access. Couldn't be more happy and satisfied with my experience. Kudos to Mary for doing an awesome job!

    • Larry M.
    • Citrus Heights, CA
    • 0 friends
    • 18 reviews
    4/13/2026

    Last year, my wife and I relaunched our efforts to explore relocation to Europe. As an agent for Goldrush Getaways, we had access to better-than-average information and resources. Even with our access, we needed help. We reached out to the local office in Citrus Heights who connected us with Ethan Spanier in the San Jose office. Ethan proved to be exactly what we needed, and our trip, 28 nights from September 7 through October 5 were incredible. We slept in 7 cities from Athens to Amsterdam and visited an additional 5. It was a fabulous trip that would not have been possible without Ethan's help and the support and tools/resources from Goldrush.

    • Philip T.
    • Natomas, CA
    • 0 friends
    • 1 reviews
    4/4/2026

    Goldrush Getaways is a great Travel Agency-
    We have been home based Travel Advisors with Goldrush Getaways for the past year and the Agency has always been supportive with our development and training as Travel Advisors.
    They have many training sessions (webinars, recorded learning sites and live training seminars) and knowledgeable staff ready to help.
    Brigette, Mike, Ethan, Nas and the other great staff have been very helpful with providing information and resources and answering questions that we have had. It has been a wonderful year of learning and traveling!

    • Tami T.
    • El Dorado Hills, CA
    • 0 friends
    • 5 reviews
    3/25/2026

    We have been associated with Goldrush Getaways for over 10 years and I have nothing but good things to say about the company. We use their condo department for everything and Melanie in the condo department is top-notch. She is professional courteous, very reliable and she always makes you feel like your needs are important to her. We are always grateful for the many fun trips that we have been able to go on through Goldrush.

    • Art V.
    • Orangevale, CA
    • 0 friends
    • 3 reviews
    3/21/2026

    Outstanding assistance with booking trips to Europe from Bridgett at Gold Rush Getaways.
    Thank you for a wonderful experience

    • Sergio D.
    • Sacramento, CA
    • 2 friends
    • 55 reviews
    3/16/2026

    Nasreem is a knowledgeable, kind, patient, kind and extremely helpful travel agent. We are planing a trip to Europe and needed help with things to do as well as places to stay. Thank you Nasreem for assisting me plan our trip with confidence and many options for sightseeing!

    • Chee O.
    • Highland, CA
    • 0 friends
    • 1 reviews
    3/10/2026

    All the LIVE events that I had attended in the Rancho Cucamonga office has been great! Learned a lot from all the presentations, and the Q & A sessions after, or during the presentations are most helpful. One can definitely learn a lot more from LIVE presentations & the Q & A, than just reading up brochures.

    • Henry L.
    • San Francisco, CA
    • 0 friends
    • 9 reviews
    3/9/2026

    Excellent service as always from Goldrush Getaways staff. They always get me at the best time too, I love em.

    • Stephen T.
    • Grass Valley, CA
    • 0 friends
    • 1 reviews
    2/5/2026

    Melonie Brinko at Goldrush-Getaways was really helpful in reserving a unit for me at Worldmark Reno. She was very easy to work with and all is set for our March vacation.

    • Ronald S.
    • Carmichael, CA
    • 0 friends
    • 3 reviews
    1/29/2026

    Purchased the 2 year plan for 1/6th of the original cost with an option for lifetime upgrade after or before 2 years are up for. Thought we would try it out before fully committing. Hopefully we will have something good to report after we plan a couple of vacations.

    • Valerie R.
    • Castro Valley, CA
    • 0 friends
    • 3 reviews
    1/16/2026

    I cannot say enough good things about Nasrene from GRG. She was incredibly helpful, knowledgeable and took the time to invite me down to the office to do a one- on- one session to train me on the benefits of my membership. She also helped me book a hotel and protected me from making a mistake that could have compromised the experience and the safety of myself and my daughter. Outstanding service.

    • Nesto P.
    • Sacramento, CA
    • 0 friends
    • 1 reviews
    1/13/2026

    My wife and I planned a vacation to San Diego last year and needed a little guidance on our bookings. We contacted Nas and what a wonderful experience it was! We are working on our next vacation for next month and decided to stop by and take a refresher course with her. We are glad we did!! Nas is the best!!

    • Jim H.
    • Folsom, CA
    • 0 friends
    • 19 reviews
    11/24/2025

    I called Goldrush Getaways and spoke with Nasreen. She was awesome. She was friendly and readily answered all of my questions. She was very knowledgeable and helpful. Thank you, Nasreen!

    • Mark D.
    • Newark, CA
    • 82 friends
    • 12 reviews
    11/17/2025

    I keep reading how Goldrush Getaways is a scam. It is far from a scam. Think of it this way, you are buying a business. It cost me 6K. I am currently looking at the cruise lines. Every cruise line has an agent portaL. Goldrush getaways is a well-respected agency. Most cruise lines give you around a 15-16% commission per booking. In addition, there are special agent rates. One agent rate I was quoted to South America 19 days was just over 500 bucks. If you like traveling, this is the way to go.

    The staff is courteous anytime I call for questions.

    Currently taking the courses in Princess cruise line under the agent portal after which I will get a free cruise

    • Sandra S.
    • Rancho Cucamonga, CA
    • 0 friends
    • 1 reviews
    11/2/2025

    In have always had the best service from Goldrush Getaways. The training and the trips were great and the staff in the Rancho Office are professional and helpful.

    • Charlie M.
    • CA
    • 23 friends
    • 40 reviews
    10/14/2025

    Great service and communication between customers and agents. Would definitely recommend Charlie M. Very new at the line of work, but works very hard to provide the best experience possible.

    • Linda P.
    • Rosevilla, CA
    • 0 friends
    • 1 reviews
    10/14/2025

    I called Goldrush Getaways about a condo reservation and Mary was outstanding in keeping me updated and guiding me through everything I had to do to complete the reservation.
    Will definitely call them again.
    Don P

    • Kathy R.
    • Sacramento, CA
    • 0 friends
    • 1 reviews
    9/15/2025

    0 friends
    1 review

    5.0 star rating
    9/15/2025

    We are members of Goldrush and were invited to a Royal Caribbean meeting on a new ship. Bea stayed after the meeting to register us for the cruise. She was so thorough and great attitude, even tho we made her stay a little late! She is very knowledgeable and I learned a lot in our one meeting from her. We have her number now!! Thank you Bea!

    • DeLena F.
    • Oakland, CA
    • 67 friends
    • 1 reviews
    8/25/2025

    The customer service received by Beatriz has been amazing. I recommend the company for all your travel needs!

    • Gordon F.
    • Sacramento, CA
    • 0 friends
    • 1 reviews
    8/21/2025

    Melonie has always been able to find a resort in the location I was looking for. Keeps me well informed. Very helpful. She is great to work with.

    • Evelyn T
    • Rancho Cordova, CA
    • 0 friends
    • 2 reviews
    8/7/2025

    I emailed a form with my name and daughter's name to Beatriz and she emailed me the booking confirmation. I noticed my daughter's name was misspelled on the booking confirmation. I emailed Beatriz and asked her to correct the spelling of my daughter's name since it has to match the name on her passport. Beatriz was able to correct the spelling the following day.

    • Debbie B.
    • Citrus Heights, CA
    • 0 friends
    • 2 reviews
    8/7/2025

    I've been working with Beatriz on our cruise to Alaska. She's been so helpful in answering my questions & getting back to me with an answer quickly if she has to research something she hadn't come across before.

    • Maria C.
    • Sacramento, CA
    • 0 friends
    • 2 reviews
    7/16/2025

    Melonie Brinko is an exceptional staff at GG. She is very knowledgeable at what she does-helped me secure a condo booking in no time at all! I'll contact her again whenever I need additional info about travels.

    • Bea C.
    • Shingle Springs, CA
    • 2 friends
    • 13 reviews
    3/25/2025

    I looked into this company 20+ years ago and SHOULD have joined then but had a fulltime career. Now I'm basically retired (Ha!) and travel a lot. The amount of $ I would've saved in travel had I joined then would've been in the 10's of 1,000s!! I've recently became a Travel Agent through them and can only agree with the positive comments listed.

    You get as much as you put in; it can be a part-time or full-time business IF you take their courses, there are TONS, you can ONLY be a travelling Agent and benefit if that's all you want. Hotels, cruises, tours, etc.

    • Tom B.
    • Sacramento, CA
    • 24 friends
    • 10 reviews
    2/20/2025

    We are very pleased with the assistance provided in our trip planning.
    Thank you Scot Stevens...
    Tom and Georgia