Member Log-in

Yelp Reviews

yelp-logo

The following are reviews that customers have posted on Yelp.com. When a new review is posted on Yelp.com, we display it here as well because any positive review will almost certainly be filtered from our Yelp rating within 48 hours.

Yelp claims that their automated software that makes the recommendation selections is unbiased. The Yelp video that explains their recommendation software (complete video found here) says "...every Yelp review is automatically evaluated by Yelp's recommendation software based on quality, reliability and user activity on Yelp. More often than not, those useful reviews come from active members of the Yelp community. Our recommendation software is looking for reviews from people whose opinions, positive or negative, we feel are helpful and reliable to consumers. Currently about 75% of reviews are recommended. We try not to highlight reviews by users we don't know much about, those that might be fakes, or rants and raves. Reviews that Yelp doesn't recommend can still be seen via a link at the bottom of each businesses profile page but they don't factor into the businesses overall Yelp star rating or review count...".

Goldrush Getaways has 173 reviews on Yelp (as of November 8th, 2018), 107 of which are recommended. That means 62% of our reviews (107/173) are "recommended", which has come up from 54% since 2016, but is still not in line with the 75% that Yelp says are recommended overall (quoted in paragraph above). Also, 51 of our 73 one star reviews are factored in to our Yelp rating and are recommended; 70% of all our one star reviews are recommended, which is 12% higher than our overall review recommendation percentage. Of the recommended one star reviews, 31 of the 51 (or 62%) have zero, one or two friends and less than 5 reviews; not exactly the active Yelpers that the video suggests is what Yelp looks for to recommend a review. Also, many of these one star reviews date back to 2012 or 2013, so those reviews stick around while newer and more relevant reviews are filtered. We have 65 five star reviews of which 32 are recommended. That means only 49% of our five star reviews are recommended, which is much lower than the overall 62% and the 70% one star recommended review percentages. The math is clearly still slanted against us, so we feel the need to point out the imbalance of our recommended reviews.

We don't feel that Yelp is out to get us. We just want everyone to be aware that Yelp filters customer reviews with an automated system, Yelp recommends reviews that Goldrush Getaways can prove contain false information, and that Yelp recommends reviews without verifying claims made by the reviewer. Yelp is permitted by law to allow someone to libel our company on their website. Yelp will not take down a review purely based on a false claim as their response is that they don't take sides. As a small business, all we can do is reply to the review, which is at least visible to the public. It appears that Yelp thinks a review from over 2 years ago from a person that didn't even visit our business, has no friends (on Yelp) and only 1 review is more credible that a review from yesterday from one of our actual members. We only ask that you keep all of this information in mind. We welcome both positive and negative feedback from the public and our members. We view negative feedback as an opportunity to learn and to improve our product and our service. Thank you.

Yelp does say that reviews change over time. We have seen a slight improvement over the past two years, so we are confident that time will rectify the current imbalance.

    • Heidi B.
    • Hayward, CA
    • 0 friends
    • 15 reviews
    7/25/2013

    My husband and I went to the presentation in Campbell on Saturday.  We both enjoyed the presentation and felt that it was a pretty good idea.  Even though we do not travel much due to our work schedules and putting a kid through college, we decided we would do the 1 week condo a year option at $3990.  They do not provide you the opportunity to really discuss between yourself if the opportunity is right but they do offer a 3 day cancellation so we went ahead.  After going home, praying about it and looking at the fact that right now we do not go on any sort of long vacations we decided that it wasn't the best time for us and we decided that we were going to cancel the contract.  I followed the basic instructions, faxed my Notice of Cancellation letter to both the Campbell office and the Citrus Heights location (although it took 3 fax numbers provided to me by the receiptionist to finally get one that worked), and I sent via priority mail with tracking all of the documents required, I was pleased to find out when I call 2 days later and spoke to Tim that my deposit was already processed as a credit back to my credit card.  In a few years when our son is through college and we have more time I would look into this opporunity again.  I honestly was thinking that getting my money back was going to  be a hassle but it wasn't and I was pleasantly pleased with our overall experience.  I do feel that Joe in the Campbell office is a bit cocky and pushy, and before my husband and I even agreed to it was shaking our hands and congratulating us and then announces to the whole room we were new members.

    • Judy C.
    • Elk Grove, CA
    • 1 friends
    • 1 reviews
    6/27/2013

    We have been a member for about 10 years. We love what they have to offer. We have gotten our moneys worth with the travel agent rates and we just received a great commission check last week with a european cruise that we booked for my sister-in-law's relative.
    Plus they offer alot of training.

    • Mark C.
    • Chico, CA
    • 5 friends
    • 1 reviews
    1/26/2013

    I signed up after attending a seminar in approximately 2004.  I did a bit of haggling and got 8 x 1 week timeshare stays anywhere in the world (up from the 4 they give yearly). That alone is worth the $ if you use them.  The cruises, hotels etc. rates are awesome, travel agent prices.  Like John F. said, if you're an active traveler and use your membership benefits,  it will be repaid many times over.  I haven't used it as much as I should have (divorce sucks), but am looking forward to being able to travel again where I'll use it extensively!!  I've always had courteous service and help from the staff.  No I'm not an employee, just a cop in Chico  :^)

    • John F.
    • Sacramento, CA
    • 0 friends
    • 4 reviews
    12/12/2012

    I am a former member of Goldrush Getaways. In response to the negative reviews I must say that I always found the benefits of my membership to be extremely valuable. I love to cruise. I was quite frequently able to book travel at exclusive travel agent rates which could range as much as 40% to 80% below market value. That means I saved hundreds to thousands of dollars on my cruise vacations depending upon the length and accommodations of the cruise lines. I also saved great money on hotel rooms and rental cars. As a travel agent, travel companies provide incentive pricing so that you will recommend their products to your potential clients and friends. If you do a great deal of traveling or you book for your family and friends, you also share in the commissions paid to the travel agency by travel vendors.



    I have to say that I paid the cost of my membership many times over. The only reason I am not currently a member is that I moved to Oregon and am too far from the office to be able to take advantage of the great benefits. I so wish they had an office in Portland.
    Yes, the sales presentation seems slick but the gifts are real and the program is very worthwhile.